Shipping Method

All Webstore orders will be shipped exclusively through the United States Postal Service (USPS) methods of First Class mail or Parcel Select ground depending on weight and size of order.

First Class Mail: Order weight totaling less than 15 oz

Priority mail: Order weight totaling more than 15 oz

Processing Time

Webstore orders will be mailed every Wednesday. All orders placed before 8:30 am PST on every Monday will be fulfilled and shipped on Wednesday of that same week. Exception: Federally recognized Holidays, office closure Dec 24 - Jan 2 and emergency and power outages in which client will be notified.

Transit Time

USPS transit time depends on location of client and shipping method.  All customers will receive a confirmation of shipment along with a USPS tracking number associated with their order.

Domestic First Class Mail: 1-3 Business days from ship date

Domestic Priority Mail: 1-3 Business days from ship date

Package Tracking

Upon fulfillment of the order the customer will receive a shipping confirmation email that contains a USPS tracking number for both First class and Priority mail methods.

International Shipping Method

All Webstore orders will be shipped exclusively through the United States Postal Service (USPS) methods of First Class Mail or Parcel Select Ground depending on weight of order.

First Class International Mail: Orders up to 4 lbs.

Priority Mail International: Orders over 4 lbs.

International Transit Time

USPS transit time depends on location of client and shipping method. All customers will receive a confirmation of shipment along with a USPS tracking number associated with their order.

International First Class Mail: 7-21 Business days (no USPS guarantee)

Priority International Mail: 6-10 Business days (only available for orders over 3.5 ounces)

International Package Tracking

Tracking is not available for international orders. Once the package crosses the border and leaves USPS possession, delivery times and accuracy is entirely upon the international shipping provider taking possession.

RETURNS & EXCHANGES

If you are not entirely satisfied with your purchase please review our policies below.

Online Purchase Policy

Requirements for Returns and Exchanges for purchases made online:

* 30 calendar days from the date of purchase

* item(s) are unused and have all original tags/packaging attached

* Original receipt or proof of purchase required

* Customer pays for return shipping and will be charged a restocking fee.

To initiate a return or exchange please email patrick_renau@ncascades.org.

 

 

 

 

 

North Cascades Institute

  • Connecting people, nature & community since 1986
  • (360) 854-2599
  • nci@ncascades.org
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